KuppingerCole Report
By Martin Kuppinger

Success in Digital Finance: Doing Digital Identities Right for a Positive Digital Experience

Success in Digital Finance is not a miracle, but a combination of having the right offerings and services, and delivering a seamless and modern digital experience to the customers. Digital Identities take a central role in such digital experience, from the identity verification and digital onboarding process to recurring authentication and efficient processes based on “electronic paper”, with signing, sealing, and so on. Oxyliom Solutions delivers an integrated platform that supports all parts of identity services for a modern digital experience in finance, supporting the various regulations around KYC and AML, but also Open Banking, PSD2, and privacy regulations such as GDPR.

Commissioned by Oxyliom Solutions

1 Introduction

Customer expectations are driving change in the financial sector. Users are developing a lower tolerance for time delays, and require mobile-first int ...

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2 Highlights

  • The role of a seamless customer experience for success in digital finance
  • Digital identities as a key capability for delivering such seamless cust ...
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3 Customer Identity at the Heart of Digital Transformation in Finance

Delivering a seamless digital customer experience in the finance industry requires strong solutions for digital identities and trust management. Custo ...

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4 Emerging Requirements: Electronic IDs, Trust, and Regulatory Compliance

Supporting regulatory requirements such as AML and KYC requires support not only for a smooth authentication of customers when accessing their bank ac ...

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5 Delivering a Consistent Experience: The Need for Integrated Solutions

With a variety of requirements around digital identities and trust, it isn’t a smart decision to go for a variety of point solutions. Banks will ben ...

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6 Oxyliom Solutions: Delivering an All-in-one Platform for Digital Customer Experience

Oxyliom Solutions offers a well-thought-out, integrated solution for serving the use cases around digital identity and trust of customers and consumer ...

The GAIA Trust Platforms consists of several functional components:

GAïA Customer Identity Access Management CIAM : Provides the baseline identity ...

  • Data Governance: Reduce risk and improve regulatory compliance by delivering governance for customer-related data. Provides controlled access to th ...
  • GAïA EASYsign: Provides solutions for signing contracts in a legally valid, electronically signed form. GAïA EASYsign also comes with built-in sup ...
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7 Action Plan for Improving Customer Experience in Digital Finance

Success in digital finance starts with thinking from the perspective of the customer, not from the existing technology within the bank. Flexibility is ...

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