KuppingerCole Report
Whitepaper
By Martin Kuppinger

A different way to IGA: Leveraging the ServiceNow infrastructure

IAM is evolving from traditional, on-premises solutions towards IDaaS (Identity as a Service), supporting the changing requirements to IAM as well as to deploying and operating IAM solutions. This whitepaper looks at how to plan for IAM modernization, the alternative paths, and the role IGA to ITSM integration plays in IAM modernization. It also looks at why customers are opting for Clear Skye IGA solutions built on top of ServiceNow, and how this fits into the need for IAM modernization.

Commissioned by Clear Skye

1 Introduction / Executive Summary

IAM is an established element of today's IT infrastructures. However, with changing requirements, and the fact that many IAM implementations are based on mature on-premises solutions, there is an increasing need for IAM modernization. Supporting SaaS solutions and IaaS, as well as the demand for running IAM in new forms of Target Operating Models (TOM), as-a-service, is changing the requirements and perspectives on how a modern IAM solution should look like.

Similar changes can be observed for other areas of IT. Modern TOMs and delivery of solutions as SaaS have become the new normal. Additionally, ITSM (IT Service Management) has evolved from a technical solution for managing IT services and ITIL (IT Infrastructure Library) processes into a strategic element of IT, bundling service request interfaces for users, and evolving into ESM (Enterprise Service Management).

Doing IAM modernization right requires taking a broad perspective. It requires understanding of:

  • current and future requirements for IAM

  • the challenges and shortcomings of IAM in typical, traditional deployments

  • the evolution of the application landscape towards SaaS deployments and multi-cloud, multi-hybrid infrastructures, as well as the role legacy IT applications will play in future

  • the IAM ecosystem, i.e., the ITSM solutions, business applications, and other elements that are here and that require IAM integration

There are various ways to go forward with IAM modernization to cover all the challenges involved. However, integration between ITSM and IAM always will be required, specifically for the IGA (Identity Governance and Administration) part of IAM. For organizations that have opted for a strategic ITSM solution, specifically ServiceNow, this also raises the question of how to best deploy the future IGA: Integrated with ServiceNow or built on top of ServiceNow? Doing the latter can provide distinct advantages to the customers, as reference implementations prove.

2 Highlights

  • Understanding the needs for IAM modernization and the limitations of traditional on-premises IGA deployments

  • Options for deploying a modern ...

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3 The IAM Modernization Challenge: Why legacy IAM isn't good enough anymore

Traditional on-premises IGA and IAM solutions have limitations when it comes to supporting new target environments and new types of identities, but ...

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4 The IAM Ecosystem: Utilize what you already have in place

IAM is not alone. There are many systems that must be managed --- there are other strategic elements in the IT infrastructure. The interplay to thes ...

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5 The IAM & IT Legacy: Not a hindrance on your path towards a modern IAM

There is legacy -- but there are multiple ways to deal with legacy, without hindering IAM modernization. The interplay between a modern IAM for the ...

It is important to understand both the requirements and the options available in modernizing IAM. The impact of legacy IT must not be underestimated, ...

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6 Lessons from the Real World: What Clear Skye customers did - and why

Clear Skye is the leading vendor of IGA built on Now, i.e., the ServiceNow platform. There are good reasons such as rapid deployment, GRC/IRM integr ...

Another customer reference of Clear Skye is Blackhawk Network, providing branded payments and gift card sales to customers. Again, as for Premise Heal ...

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7 Recommendations: 8 steps to go for IAM modernization

The evolution to a modern IAM must be well-thought-out and planned. It starts with the requirements, involves a thorough tools choice process, and t ...

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Copyright

©2021 KuppingerCole Analysts AG all rights reserved. Reproduction and distribution of this publication in any form is forbidden unless prior written permission. All conclusions, recommendations and predictions in this document represent KuppingerCole´s initial view. Through gathering more information and performing deep analysis, positions presented in this document will be subject to refinements or even major changes. KuppingerCole disclaim all warranties as to the completeness, accuracy and/or adequacy of this information. Even if KuppingerCole research documents may discuss legal issues related to information security and technology, KuppingerCole do not provide any legal services or advice and its publications shall not be used as such. KuppingerCole shall have no liability for errors or inadequacies in the information contained in this document. Any opinion expressed may be subject to change without notice. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

KuppingerCole Analysts support IT professionals with outstanding expertise in defining IT strategies and in relevant decision-making processes. As a leading analyst ompany, KuppingerCole provides first-hand vendor-neutral information. Our services allow you to feel comfortable and secure in taking decisions essential to your business.

KuppingerCole, founded in 2004, is a global, independent analyst organization headquartered in Europe. We specialize in providing vendor-neutral advice, expertise, thought leadership, and practical relevance in Cybersecurity, Digital Identity & IAM (Identity and Access Management), Cloud Risk and Security, and Artificial Intelligence, as well as for all technologies fostering Digital Transformation. We support companies, corporate users, integrators and software manufacturers in meeting both tactical and strategic challenges and make better decisions for the success of their business. Maintaining a balance between immediate implementation and long-term viability is at the heart of our philosophy.

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