KuppingerCole Report
Market Compass
By Martin Kuppinger

IGA Solutions for ServiceNow Infrastructures

The KuppingerCole Market Compass provides an overview of the product or service offerings in a certain market segment. This Market Compass covers the market of IGA (Identity Governance & Administration) solutions with specific focus on solutions that come with good out-of-the-box support for integration into ServiceNow infrastructures. This integration becomes increasingly relevant, with ServiceNow counting amongst the leaders in IT Service Management.

1 Management Summary

The KuppingerCole Market Compass provides an overview of a market segment and the vendors in that segment. It covers the trends that are influencing t ...

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2 Market Segment

This Market Compass covers several of the IGA (Identity Governance & Administration) solutions we also researched in other documents such as the Leade ...

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2.1 Market Description

This Market Compass builds on our ongoing research on IGA (Identity Governance and Administration), both solutions that run on premises and such that ...

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2.2 Market Direction

We expect to see an increase in IGA integrations to ServiceNow and other leading ITSM solutions in four areas:

  • There will be more IGA vendors deli ...

Overall, we expect seeing a significant uptake in both availability and adoption of out-of-the-box integrations between IGA solutions and ServiceNow o ...

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2.3 Capabilities

As mentioned above, there is already a range of integration use
The basic functionality that should be provided by all solutions solution includes:

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3 Vendors & Products

For this report, we reached out to the IGA vendors that we cover in other KuppingerCole research such as the Leadership Compass IGA and the Leadership ...

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3.1 Vendors Covered

We have included 11 vendors into our rating. All of these vendors provide some out-of-the-box integration with the ServiceNow platform.


Av ...

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3.2 Featured Vendors

All vendors in our rating provide baseline integrations with the ServiceNow platform out-of-the-box. However, they differ significantly when it comes ...

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3.2.1 Featured for capabilities: Saviynt

Saviynt excels with the broadest list of out-of-the-box integration use cases amongst all vendors. They are the only vendor we have evaluated that cur ...

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3.2.2 Featured for innovation: EmpowerID

EmpowerID comes with good out-of-the-box support for integration with ServiceNow. They are supporting the main integration use cases we expect to see ...

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3.2.3 Featured for maturity: SailPoint

SailPoint provides a well-thought-out and mature integration to ServiceNow. While they don’t excel in advanced use cases, the standard integrations ...

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3.2.4 Featured for ServiceNow integration: Clear Skye

Clear Skye is the vendor delivering the most advanced level of integration by the fact that their IGA solution is built on top of the ServiceNow platf ...

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3.3 Vendors to Watch

In this fast-evolving market, we expect most if not all vendors delivering some out-of-the-box integration to ServiceNow within the next months. Thus, ...

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4 Ratings at a Glance

Based on our evaluation, a comparative overview of the ratings of all the products covered in this document is shown in the following table.

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In contrast to other Market Compass and Leadership Compass documents, we work with the rating of “N/A” regarding the criteria for solutions that a ...

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5 Product/Service Details

Spider graphs

In addition to the ratings for our standard categories we add a spider chart for every vendor we rate, looking at specific capabilitie ...

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5.1 Avatier IGA

Avatier is providing a range of functional modules as part of their Avatier Identity Anywhere suite of products. These modules span various IAM capabi ...

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5.2 Clear Skye IGA

Clear Skye differs from the other vendors in the rating in the fact that it is the only vendor that builds its solution on top of the ServiceNow platf ...

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5.3 EmpowerID IGA Suite

EmpowerID is an IAM vendor based in the U.S., delivering an integrated suite of IAM solutions, covering IGA, Access Management, and Privileged Access ...

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5.4 IBM Security IGI & Verify

IBM has two solutions in the field of IGA, on one hand their IBM Security IGI (Identity Governance and Intelligence), and on the other hand their IDaa ...

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5.5 Ilantus Compact Identity

Ilantus is one of the newer providers of IAM solutions, which emerged from a system integrator role into a provider of own IAM solutions. Their Compac ...

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5.6 Micro Focus Identity Governance & Administration

Micro Focus counts, as some of the other vendors in this analysis, to the IGA veterans, delivering a mature IGA solution. Micro Focus comes with some ...

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5.7 One Identity Manager

One Identity with their One Identity Manager is one of the other leading vendors in the IGA market, delivering an IGA solution covering all major capa ...

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5.8 SailPoint IdentityIQ

SailPoint is another of the leading IGA vendors that deliver an out-of-the-box integration to ServiceNow. The integration is primarily focused on thei ...

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5.9 Saviynt

Saviynt is one of the early “cloud-born” providers of IGA solutions. Their common deployment model is IDaaS (Identity as a Service), while also su ...

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5.10 Simeio Identity Orchestrator

Simeio is a US-based software vendor and system integrator. Their Simeio Identity Orchestrator (IO) solution has emerged from a standardized service a ...

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5.11 Soffid IGA

Soffid is a software vendor based in Spain, delivering an open source IGA solution. They come with a good level of IGA capabilities, and also provide ...

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© 2021 Kuppinger Analysts AG. All rights reserved. Reproduction and distribution of this publication in any form is forbidden unless prior written permission. All conclusions, recommendations and predictions in this document represent KuppingerCole´s initial view. Through gathering more information and performing deep analysis, positions presented in this document will be subject to refinements or even major changes. KuppingerCole disclaim all warranties as to the completeness, accuracy and/or adequacy of this information. Even if KuppingerCole research documents may discuss legal issues related to information security and technology, KuppingerCole do not provide any legal services or advice and its publications shall not be used as such. KuppingerCole shall have no liability for errors or inadequacies in the information contained in this document. Any opinion expressed may be subject to change without notice.

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