Balancing Security and Convenience: Identity Verification & Authentication made easy

Identity Verification is the first step in the journey of the digital customer. From there, Authentication is the first thing to do when returning. Balancing security & convenience and creating a seamless experience for customers is essential to keeping customers happy and minimizing churn rates: Identity Assurance done correctly is an essential step towards success in digital business.

By Martin Kuppinger
mk@kuppingercole.com

November 30, 2018

Content of Figures

Figure 1 Business must shift from an “inside-out” to an “outside-in” approach when it comes to Identity Verification & Authentication
Figure 2 Signicat delivers fully integrated Identity Assurance and Authentication services to its customers

Commissioned by Signicat

1 Introduction

Business is undergoing change. The Digital Transformation affects business models and changes the way businesses interact with their customers. A seam ...

2 Highlights

Understanding the “outside-in” approach that looks at Identity Assurance from the customer perspective.
Challenges in today’s common approaches ...

3 Thinking Outside-In: Simplify your Customer’s Journey & Access

A vast number of businesses still follow an “inside-out” approach that looks at how they can do Identity Assurance best to work with their systems ...

Customers need to register themselves again and again, because every business implements its own registration process, instead of relying on “shared ...

4 Today’s Challenges in Identity Verification & Authentication

Businesses perceive various challenges in Identity Verification and Customer Authentication. These range from cost aspects to scalability and regulato ...

5 Straight-Through Processing for your Consumers

The focus must be on seamless processes, a straight-through-processing approach that works perfectly from initial onboarding to everyday access. An es ...

6 The Signicat approach to integrated Identity Verification & Authentication

Signicat delivers a proven solution for integrated Identity Verification and Customer Authentication that meets the high requirements for KYC, regulat ...

Signicat Authentication helps organizations to choose and implement methods for authenticating users in a safe and secure way. Furthermore, it allows ...

7 Action Plan for integrated Identity Verification & Authentication: Thinking Outside-In

Technology for a seamless Identity Assurance experience is here. It is about using this technology in the right way, taking the customer perspective a ...

8 Related Research

Leadership Compass: Privilege Management – 72330
Architecture Blueprint: Access Governance and Privilege Management - 79045
Advisory Note: Security Organization Governance and the Cloud – 72564
Advisory Note: Cloud Services and Security – 72561
Executive View: Vendor Overview CyberArk - 70280