KuppingerCole Report
By Martin Kuppinger

Balancing Security and Convenience: Identity Verification & Authentication made easy

Identity Verification is the first step in the journey of the digital customer. From there, Authentication is the first thing to do when returning. Balancing security & convenience and creating a seamless experience for customers is essential to keeping customers happy and minimizing churn rates: Identity Assurance done correctly is an essential step towards success in digital business.

Commissioned by Signicat

1 Introduction

Business is undergoing change. The Digital Transformation affects business models and changes the way businesses interact with their customers. A seam ...

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2 Highlights

  • Understanding the “outside-in” approach that looks at Identity Assurance from the customer perspective.
  • Challenges in today’s common approaches ...
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3 Thinking Outside-In: Simplify your Customer’s Journey & Access

A vast number of businesses still follow an “inside-out” approach that looks at how they can do Identity Assurance best to work with their systems ...

Customers need to register themselves again and again, because every business implements its own registration process, instead of relying on “shared ...

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4 Today’s Challenges in Identity Verification & Authentication

Businesses perceive various challenges in Identity Verification and Customer Authentication. These range from cost aspects to scalability and regulato ...

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5 Straight-Through Processing for your Consumers

The focus must be on seamless processes, a straight-through-processing approach that works perfectly from initial onboarding to everyday access. An es ...

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6 The Signicat approach to integrated Identity Verification & Authentication

Signicat delivers a proven solution for integrated Identity Verification and Customer Authentication that meets the high requirements for KYC, regulat ...

Signicat Authentication helps organizations to choose and implement methods for authenticating users in a safe and secure way. Furthermore, it allows ...

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7 Action Plan for integrated Identity Verification & Authentication: Thinking Outside-In

Technology for a seamless Identity Assurance experience is here. It is about using this technology in the right way, taking the customer perspective a ...

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KuppingerCole Analysts support IT professionals with outstanding expertise in defining IT strategies and in relevant decision-making processes. As a leading analyst ompany, KuppingerCole provides first-hand vendor-neutral information. Our services allow you to feel comfortable and secure in taking decisions essential to your business.

KuppingerCole, founded in 2004, is a global, independent analyst organization headquartered in Europe. We specialize in providing vendor-neutral advice, expertise, thought leadership, and practical relevance in Cybersecurity, Digital Identity & IAM (Identity and Access Management), Cloud Risk and Security, and Artificial Intelligence, as well as for all technologies fostering Digital Transformation. We support companies, corporate users, integrators and software manufacturers in meeting both tactical and strategic challenges and make better decisions for the success of their business. Maintaining a balance between immediate implementation and long-term viability is at the heart of our philosophy.

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