KuppingerCole Report
Whitepaper
By Martin Kuppinger

The Effect of GDPR on Customer Relations

The upcoming EU GDPR will have significant impact on how business can collect PII of their customers and consumers. Business are well-advised to thoroughly review these changes and prepare. Managing consumer identities consistently across all apps, portals, and services is essential. Identity Platforms provide the foundation for moving to a consistent management of consumer identities and customer relations.

1 Executive Summary

The EU GDPR (General Data Protection Regulation), which becomes effective May 25th, 2018, will have massive impact on the way businesses interact wi ...

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2 Research Highlights

  • Overview about the impact of the EU GDPR
  • How the EU GDPR will affect the relationship between businesses and their consumers
  • The need for centra ...
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3 The General Data Protection Regulation (GDPR)

The EU GDPR becomes effective May 25th, 2018. Businesses must well-understand the impact this regulation will have on the way they collect and proce ...

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4 Customer Interactoin: It will never be the same again

The EU GDPR mandates organizations to inform the individuals explicitly about the use of their PII and, in many scenarios, to explicitly gather consen ...

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5 GDPR and Consumer Identity Management

GDPR is a strict regulation with potentially severe penalties. Organizations must understand where PII resides and manage privacy, including consent, ...

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6 ForgeRock: A Platform for Customer & Consumer Identities

ForgeRock is one of the leading IAM vendors and delivers a comprehensive Identity Platform. This includes a newly added Profile & Privacy Management D ...

This new concept provides organizations with a single, standardized interface that helps in achieving GDPR compliance as well as compliance with many ...

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7 Summary and Recommendations

The EU GDPR is a challenge for many organizations, but it also provides the opportunity for creating a closer relationship with customers and consumer ...

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Copyright

©2019 KuppingerCole Analysts AG all rights reserved. Reproduction and distribution of this publication in any form is forbidden unless prior written permission. All conclusions, recommendations and predictions in this document represent KuppingerCole´s initial view. Through gathering more information and performing deep analysis, positions presented in this document will be subject to refinements or even major changes. KuppingerCole disclaim all warranties as to the completeness, accuracy and/or adequacy of this information. Even if KuppingerCole research documents may discuss legal issues related to information security and technology, KuppingerCole do not provide any legal services or advice and its publications shall not be used as such. KuppingerCole shall have no liability for errors or inadequacies in the information contained in this document. Any opinion expressed may be subject to change without notice. All product and company names are trademarksTM or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

KuppingerCole Analysts support IT professionals with outstanding expertise in defining IT strategies and in relevant decision-making processes. As a leading analyst ompany, KuppingerCole provides first-hand vendor-neutral information. Our services allow you to feel comfortable and secure in taking decisions essential to your business.

KuppingerCole Analysts, founded in 2004, is a global analyst company headquartered in Europe focusing on Information Security and Identity and Access Management (IAM). KuppingerCole stands for expertise, thought leadership, outstanding practical relevance, and a vendor-neutral view on the information security market segments, covering all relevant aspects like: Identity and Access Management (IAM), Governance & Auditing Tools, Cloud and Virtualization Security, Information Protection, Mobile as well as Software Security, System and Network Security, Security Monitoring, Analytics & Reporting, Governance, and Organization & Policies.

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