KuppingerCole Report
By Martin Kuppinger

The Effect of GDPR on Customer Relations

The upcoming EU GDPR will have significant impact on how business can collect PII of their customers and consumers. Business are well-advised to thoroughly review these changes and prepare. Managing consumer identities consistently across all apps, portals, and services is essential. Identity Platforms provide the foundation for moving to a consistent management of consumer identities and customer relations.

Commissioned by ForgeRock

1 Executive Summary

The EU GDPR (General Data Protection Regulation), which becomes effective May 25th, 2018, will have massive impact on the way businesses interact wi ...

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2 Research Highlights

  • Overview about the impact of the EU GDPR
  • How the EU GDPR will affect the relationship between businesses and their consumers
  • The need for centra ...
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3 The General Data Protection Regulation (GDPR)

The EU GDPR becomes effective May 25th, 2018. Businesses must well-understand the impact this regulation will have on the way they collect and proce ...

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4 Customer Interactoin: It will never be the same again

The EU GDPR mandates organizations to inform the individuals explicitly about the use of their PII and, in many scenarios, to explicitly gather consen ...

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5 GDPR and Consumer Identity Management

GDPR is a strict regulation with potentially severe penalties. Organizations must understand where PII resides and manage privacy, including consent, ...

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6 ForgeRock: A Platform for Customer & Consumer Identities

ForgeRock is one of the leading IAM vendors and delivers a comprehensive Identity Platform. This includes a newly added Profile & Privacy Management D ...

This new concept provides organizations with a single, standardized interface that helps in achieving GDPR compliance as well as compliance with many ...

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7 Summary and Recommendations

The EU GDPR is a challenge for many organizations, but it also provides the opportunity for creating a closer relationship with customers and consumer ...

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