KuppingerCole Report
Market Compass
By Roland Bühler

Conversational AI Building Platforms

The KuppingerCole Market Compass provides an overview of the product or service offerings in a certain market segment. This Market Compass covers conversational AI building platforms with a focus on chatbot solutions. Such solutions are a common trend in marketing, sales, service management, human resources, and many other use cases.

1 Management Summary

The KuppingerCole Market Compass provides an overview of a market segment and the vendors in that segment. It covers the trends influencing that marke ...

Login Free 30-day Select Access Get full Access

2 Market Segment

This Market Compass covers solutions that provide conversational AI building platforms with a focus on chatbot solutions. Furthermore, the systems con ...

Login Free 30-day Select Access Get full Access

2.1 Market Description

Virtual assistants, conversational AI, or so-called chatbots are fueling a revolution in customer engagement and experience. Starting with the 1966 MI ...

When assessing products in the conversational interfaces market segment for your organization, it will be helpful to consider the following:

  • Def ...

Login Free 30-day Select Access Get full Access

2.2 Market Direction

Marketers and service management experts consider conversational interfaces a megatrend when it comes to the future of customer experience. There are ...

Login Free 30-day Select Access Get full Access

2.3 Capabilities

In a heterogenous market there exist various “flavors” of conversational AI building platforms. Capabilities differ depending on the focus of each ...

Login Free 30-day Select Access Get full Access

2.4 Basic Functionality

The basic functionality that should be provided by all solutions includes:

Capability Description Relevance Marketing/Sales Customer S ...
Login Free 30-day Select Access Get full Access

2.5 Advanced Functionality

In addition to basic functionality, the following capabilities might be useful, depending on the particular use case:

Capability Description ...
Login Free 30-day Select Access Get full Access

3.1 Vendors covered

The vendors in this market covered by this report are:

  • Aivo, founded in 2012 and headquartered in Córdoba, Argentina, offers customer service sol ...
Login Free 30-day Select Access Get full Access

3.2 Featured Vendors

All vendors evaluated in this Market Compass have their different strengths and can meet both general and some narrow use cases. Still, we have identi ...

Login Free 30-day Select Access Get full Access

3.2.1 Featured for Capabilities: Microsoft

Microsoft offers Azure Bot Service, a powerful conversational AI-based building platform. As a part of Microsoft Azure, this service can be used in a ...

Login Free 30-day Select Access Get full Access

3.2.2 Featured for Machine Learning: IBM

IBM’s conversational AI platform Watson Assistant, offers an intuitive interface to let users configure advanced machine learning capabilities with ...

Login Free 30-day Select Access Get full Access

3.2.3 Featured for Usability: Aivo

In terms of conversational AI, Aivo Suite is a comprehensive solution with great usability. No third-party services are used. In terms of natural lang ...

Login Free 30-day Select Access Get full Access

3.3 Vendors to watch

Besides the vendors covered in detail in this document, we observe some other vendors in the market that have credible IT-GRC capabilities in the mark ...

Login Free 30-day Select Access Get full Access

4 Ratings at a glance

Based on our evaluation, a comparative overview of the ratings of all the products covered in this document is shown in table 1.

Login Free 30-day Select Access Get full Access

5 Product/Service Evaluation

In addition to the ratings for our standard categories we add a spider chart for every vendor we rate, looking at specific capabilities for the market ...

Login Free 30-day Select Access Get full Access

5.1 Aivo

Founded in 2012 and headquartered in Córdoba, Argentina, Aivo offers customer service solutions powered by artificial intelligence. Their Aivo Suite ...

Login Free 30-day Select Access Get full Access

5.2 Amazon Web Services

Amazon Web Services, Inc. (AWS) is a multinational cloud service provider headquartered in Seattle, USA. A subsidiary of the American retail giant Ama ...

Login Free 30-day Select Access Get full Access

5.3 Clustaar

Clustaar is located in Paris, France, and offers a chatbot platform usable for various businesses and apps. Although the platform was only launched in ...

Login Free 30-day Select Access Get full Access

5.4 Hubspot

Hubspot is one of the leading vendors when it comes to marketing automation and customer relationship management and service management systems. In 20 ...

Login Free 30-day Select Access Get full Access

5.5 IBM

IBM is a Global information technology company with operations in over 170 countries. Watson Assistant is IBM’s AI product, which can be used to bui ...

Login Free 30-day Select Access Get full Access

5.6 Microsoft

Microsoft Corporation is an American multinational technology company that offers extensive AI-based applications within its cloud computing service A ...

Login Free 30-day Select Access Get full Access

5.7 MobileMonkey

MobileMonkey, founded in 2017 and headquartered in Boston, USA, offers chatbots and messaging automation solutions. MobileMonkey offers chatbot soluti ...

Login Free 30-day Select Access Get full Access

5.8 SAP

SAP, founded in 1972 and headquartered in Walldorf, Germany, is especially known for its ERP software. For four years, SAP has offered the product SAP ...

Login Free 30-day Select Access Get full Access

Methodology

Copyright

© 2020 Kuppinger Analysts AG. All rights reserved. Reproduction and distribution of this publication in any form is forbidden unless prior written permission. All conclusions, recommendations and predictions in this document represent KuppingerCole´s initial view. Through gathering more information and performing deep analysis, positions presented in this document will be subject to refinements or even major changes. KuppingerCole disclaim all warranties as to the completeness, accuracy and/or adequacy of this information. Even if KuppingerCole research documents may discuss legal issues related to information security and technology, KuppingerCole do not provide any legal services or advice and its publications shall not be used as such. KuppingerCole shall have no liability for errors or inadequacies in the information contained in this document. Any opinion expressed may be subject to change without notice.

KuppingerCole supports IT professionals with outstanding expertise in defining IT strategies and in relevant decision making processes. As a leading analyst company KuppingerCole provides first-hand vendor-neutral information. Our services allow you to feel comfortable and secure in taking decisions essential to your business.

KuppingerCole, founded back in 2004, is a global, independent analyst organization headquartered in Europe. We specialize in providing vendor-neutral advice, expertise, thought leadership, and practical relevance in Cybersecurity, Digital Identity & IAM (Identity and Access Management), Cloud Risk and Security, and Artificial Intelligence, as well as for all technologies fostering Digital Transformation. We support companies, corporate users, integrators and software manufacturers in meeting both tactical and strategic challenges and make better decisions for the success of their business. Maintaining a balance between immediate implementation and long-term viability is at the heart of our philosophy.

For further information, please contact clients@kuppingercole.com.

top