Recommendations for aligning ITSM with IAM/IGA
1 Executive Summary
A single tool for all employee service requests is an attractive proposition to most medium to large organizations because of improved end user experi ...
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There is certainly value in having a single portal that everyone in an organization can use for all service requests, but it needs to be done in a way ...
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Organizations should resist the temptation to build IAM/IGA functionality within ITSM systems. Just because it is ostensibly an easy and cost efficien ...
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