KuppingerCole Report
Executive View
By Warwick Ashford

BMC Helix ITSM

BMC Helix ITSM is flexible, scalable and secure IT Service Management application built on top of a no-code platform enables organizations create their own custom apps. BMC Helix ITSM can be deployed on-prem, in the cloud, and a combination of the two. It is also available as a managed service.
By
wa@kuppingercole.com

1 Introduction

The growing reliance of business on information technology (IT) has led to the development of the IT service management (ITSM) solutions market aimed ...

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2 Product Description

BMC Software was founded in 1980 in Houston Texas and is privately held. In addition to ITSM, the multi-national enterprise software company offers Sa ...

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3 Strengths and Challenges

BMC Helix provides a single, open, no-code platform that enables end-user organizations to add capabilities and services as and when required. The BMC ...

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4 Related Research

Executive View Cherwell ITSM – 80395
Executive View: Osirium Opus Privileged IT Process Automation - 79068
Scenario: Understanding IT Service and Security Management - 70173
Blog Post: ITIL is good, but IT Service Management is better
Leadership Compass: Identity Governance & Administration - 71135
Leadership Compass: Access Governance & Intelligence - 71145

Copyright

©2020 KuppingerCole Analysts AG all rights reserved. Reproduction and distribution of this publication in any form is forbidden unless prior written permission. All conclusions, recommendations and predictions in this document represent KuppingerCole´s initial view. Through gathering more information and performing deep analysis, positions presented in this document will be subject to refinements or even major changes. KuppingerCole disclaim all warranties as to the completeness, accuracy and/or adequacy of this information. Even if KuppingerCole research documents may discuss legal issues related to information security and technology, KuppingerCole do not provide any legal services or advice and its publications shall not be used as such. KuppingerCole shall have no liability for errors or inadequacies in the information contained in this document. Any opinion expressed may be subject to change without notice. All product and company names are trademarksTM or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

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