KuppingerCole Report
Buyer's Compass
By Anne Bailey

AI Service Clouds

Enterprises are ready to launch smart projects and digital initiatives to drive their digital transformation, and are considering harnessing artificial intelligence (AI) and machine learning (ML) for increased efficiency. AI Service Clouds enable diverse teams of ML expert and/or business decision makers to develop customized AI models. AI Service Clouds also typically incorporate lifecycle governance, explainability, and bias mitigation into the ML development process. This Buyer's Compass will provide you with questions to ask vendors, criteria to select your vendor, prepare your organization to conduct RFIs and RFPs, and determine requirements for selecting an appropriate AI Service Cloud.
By Anne Bailey
aba@kuppingercole.com

1 How to use the Buyer's Compass

This KuppingerCole Buyer\'s Compass on AI Service Clouds provides information about

  • Use Cases

  • Functional Selection Criteria

  • Non-functional Selection Criteria

  • Technical Prerequisites

  • Organizational Prerequisites

  • Questions to Ask the Vendors

By focusing on the most important aspects of product selection during and RFI/RFP cycle, end-user organizations can more efficiently select the subset of available products to evaluate, based on the experience of KuppingerCole from our research and advisory services.

This document is not a complete guideline for selecting vendors but should provide an excellent starting point to streamline the decision-making process.

How to use it:

  • Identify your primary use cases.

  • Review the functional selection criteria -- their weight might be based on the matrix of these use cases and the functional selection criteria.

  • Review the non-functional selection criteria.

  • Request information and rate the vendors on these criteria.

  • Ask additional questions of the vendors, as defined.

  • Define a shortlist of vendors based on the results and continue with the vendor selection process, with more detailed RFIs and PoCs.

  • Ensure that the technical and organizational prerequisites are in place.

There are related documents available from KuppingerCole. KuppingerCole Advisory Services can provide further support in the vendor selection processes.

2 Market Segments Defined

AI Service Clouds provide support for key phases of the AI development and operational lifecycle, like data preparation, model selection, model traini ...

Often, AI Service Clouds offer stackable AI capabilities -- such as NLP functionality with image classification -- to build a multifaceted AI solution ...

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3 Top Use Cases

Vendors of AI Service Clouds are not only delivering ML capabilities to their customers, they are standardizing the process for transparency, repeatab ...

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4 Top 20 Selection Criteria - Functional

When considering a new product, there are many factors to assess. This Buyer's Compass identifies the top functional criteria to look at when selectin ...

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5 Top 10 Selection Criteria - Non-functional

Aside from the functional selection criteria listed above, there are a number of non-functional criteria to take into account when deciding on an appr ...

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6 Use Cases / Selection Criteria Matrix

Having identified the most important use cases and selection criteria for vendors, this section provides a matrix that maps use cases and functional s ...

Table 4: Use Cases / Selection Criteria Matrix for AI Service Clouds

KuppingerCole Advisory Services can support you with adapting criteria to your ...

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7 Top 5 Prerequisites - Technical

The list below enumerates some technical prerequisites that your organization should have in place before considering adding an AI Service Cloud to yo ...

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8 Top 5 Prerequisites - Organizational

Success in rollout depends on more than the technology selected. There are also various organizational prerequisites. The following table lists the to ...

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9 Top Questions to Ask

This Buyers Compass serves as a guide to help organizations frame their search for an AI Service Cloud vendor that suits their needs. This section hig ...

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Copyright

©2021 KuppingerCole Analysts AG all rights reserved. Reproduction and distribution of this publication in any form is forbidden unless prior written permission. All conclusions, recommendations and predictions in this document represent KuppingerCole´s initial view. Through gathering more information and performing deep analysis, positions presented in this document will be subject to refinements or even major changes. KuppingerCole disclaim all warranties as to the completeness, accuracy and/or adequacy of this information. Even if KuppingerCole research documents may discuss legal issues related to information security and technology, KuppingerCole do not provide any legal services or advice and its publications shall not be used as such. KuppingerCole shall have no liability for errors or inadequacies in the information contained in this document. Any opinion expressed may be subject to change without notice. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

KuppingerCole Analysts support IT professionals with outstanding expertise in defining IT strategies and in relevant decision-making processes. As a leading analyst ompany, KuppingerCole provides first-hand vendor-neutral information. Our services allow you to feel comfortable and secure in taking decisions essential to your business.

KuppingerCole, founded in 2004, is a global, independent analyst organization headquartered in Europe. We specialize in providing vendor-neutral advice, expertise, thought leadership, and practical relevance in Cybersecurity, Digital Identity & IAM (Identity and Access Management), Cloud Risk and Security, and Artificial Intelligence, as well as for all technologies fostering Digital Transformation. We support companies, corporate users, integrators and software manufacturers in meeting both tactical and strategic challenges and make better decisions for the success of their business. Maintaining a balance between immediate implementation and long-term viability is at the heart of our philosophy.

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